Responsible Gambling at Casino N1

At Casino N1, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Casino N1 operates in accordance with responsible gambling best practices and supports the principles set out by the New Zealand Gambling Act 2003 and the Department of Internal Affairs. We continuously review and update our policies to ensure the highest standards of player protection are maintained.

Our responsible gambling framework is built on three core principles:

• Prevention — helping players make informed decisions before problems arise
• Protection — providing tools and resources to support players at risk
• Support — connecting players with professional help when needed

Know the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money or time gambling than you can afford
• Find it difficult to stop or cut back on gambling
• Gamble to escape stress, anxiety, or personal problems
• Lie to family or friends about how much you gamble
• Borrow money or sell possessions to fund gambling
• Feel restless or irritable when not gambling
• Chase losses by continuing to gamble after losing
• Neglect work, family, or other responsibilities due to gambling

If any of these signs apply to you, we strongly encourage you to use the tools available on this page or contact a support organisation immediately.

Responsible Gambling Tools at Casino N1

We provide a range of tools to help you manage your gambling activity. All tools are available directly from your account settings and take effect immediately or within 24 hours, depending on the type of limit.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your Casino N1 account. Once a limit is set, it cannot be increased for 7 days to prevent impulsive decisions. Decreases take effect immediately.

Loss Limits

Loss limits allow you to cap the amount you can lose over a defined period. This is one of the most effective tools for keeping gambling within your budget.

Session Time Limits

You can set a maximum session duration. Once your time limit is reached, you will be automatically logged out of your account. You can also enable session reminders that notify you of how long you have been playing.

Wagering Limits

Wagering limits restrict the total amount you can bet within a set time period, giving you greater control over your overall gambling spend.

Reality Checks

Enable reality check notifications to receive regular pop-up reminders showing how long you have been playing and how much you have spent or won during your current session.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets. This option is available instantly from your account settings.

Self-Exclusion

If you need a longer break, you can self-exclude from Casino N1 for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended (minimum exclusion periods cannot be shortened).

To activate self-exclusion, go to Account Settings → Responsible Gambling → Self-Exclusion, or contact our support team directly.

Account Closure

You may request permanent account closure at any time by contacting our customer support team. Please note that this is different from self-exclusion and does not automatically prevent you from opening a new account.

Protecting Minors

Casino N1 strictly prohibits gambling by anyone under the age of 18. We carry out age verification checks on all accounts and reserve the right to request additional documentation at any time. If we suspect that a minor is attempting to use our platform, the account will be suspended immediately pending investigation.

If you share a device with children or young people, we strongly recommend using parental control software to prevent access to gambling websites. The following tools are available for New Zealand users:

• Net Nanny
• CYBERsitter
• GamBlock

Self-Assessment Test

Not sure if your gambling is becoming a problem? Take a moment to answer the following questions honestly:

1. Have you ever gambled more than you intended to?
2. Have you ever felt guilty about the way you gamble?
3. Have you ever gambled to win back money you had lost?
4. Have you ever borrowed money to gamble?
5. Has gambling ever caused problems in your relationships or at work?
6. Have you ever hidden your gambling from people close to you?
7. Do you feel the need to gamble with larger amounts of money to get the same excitement?
8. Have you ever tried to stop gambling but found it difficult?

If you answered yes to two or more of these questions, we recommend reaching out to one of the support organisations listed below.

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. The following organisations provide professional support:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation offers free counselling, support, and resources for people affected by gambling harm.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline available around the clock for anyone concerned about their own or someone else's gambling.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (24/7, free from any NZ phone)
• Text: 8006

Lifeline New Zealand

Lifeline provides crisis support and counselling for people experiencing emotional distress, including issues related to gambling.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope with each other to recover from gambling problems.

• Website: www.gamblersanonymous.org.nz

Department of Internal Affairs — Gambling

The New Zealand Department of Internal Affairs regulates gambling and provides information about gambling harm minimisation.

• Website: www.dia.govt.nz/gambling

Tips for Gambling Responsibly

Keeping gambling fun and under control is easier when you follow a few simple guidelines:

• Set a budget before you start and stick to it — only gamble with money you can afford to lose
• Treat gambling as entertainment, not as a source of income
• Never chase your losses
• Take regular breaks and do not gamble for extended periods
• Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs
• Balance gambling with other leisure activities
• Keep track of the time and money you spend gambling
• Talk openly with friends or family about your gambling habits

Contact Casino N1